MINIMUM ORDER AMOUNT: case purchases only pre-paid by credit card.
OPEN ACCOUNT: To apply for an open account with KOS Naturals, LLC, please request our Credit Application. Our terms on open account are net 30 days charged automatically with an on file credit card after 30 days or may be settled by check if agreed upon by management. Re-orders will be held until your account is current.
OVERDUE ACCOUNTS: Accounts will be subject to an interest charge of $25 per month or $300 per annum, commencing the first day after the invoice is due. Terms will be reverted to pre-payment if the account is overdue more than twice in a fiscal year.
PAYMENT INFORMATION: We currently accept the following payment methods: Visa, MasterCard, American Express and Discover. Wholesale orders are prepaid before shipment or invoiced net 30 days.
You may order online at kos.com or by phone (Email provided upon acceptance.) Tel:1 (833) 344-4567
Order processing time: Typical preparation time to process an order for stock items is 1-2 business days, except during holidays.
SHIPPING/HANDLING: Our shipping carrier depends on the size of each wholesale order. We use the least expensive ground shipping unless you specify/request a quicker mode of shipping (additional charges apply).
If the damage is sustained via a shipment, KEEP ALL SHIPPING MATERIALS and report the damage to your delivery person IMMEDIATELY! Have your tracking number on-hand! Call us immediately as well Tel: 1 (833) 344-4567. A shipping rep or your delivery person will inspect your package damage and file damage claims report so the carrier insurance can replace the value of the shipment.
If the shipment is damaged beyond use, we will make every attempt to replace your order with stock on-hand, subject to stock on-hand or availability. IT IS IMPERATIVE THAT YOU CONTACT UPS IMMEDIATELY FOR THE CLAIM TO BE MADE AND RESOLUTION OF THE DAMAGE CLAIM BE INITIATED.
MAP POLICY: KOS Naturals, LLC is focused on maintaining profitable margins for our Wholesalers. In recognition of the investment in time and resources required to provide the level of customer service and product knowledge expected from customers, KOS Naturals, LLC is committed to enforcing policies which allow our resellers to maintain reasonable and customary profit margins through the sale of our products. KOS Naturals, LLC has an established Minimum Advertised Price (MAP) Policy that all Authorized Resellers must follow for the advertising and marketing of KOS Naturals, LLC products. All KOS Naturals, LLC Authorized Resellers must agree to the terms and conditions of our MAP Policy. Details of the policy will be provided upon acceptance as an Authorized Reseller.
THIRD PARTY WEBSITES: Selling on third-party websites (Amazon.com, eBay.com, etc.) is prohibited unless given written permission by KOS Naturals, LLC.
RETURNED GOODS AND OR OTHER SHIPPING ISSUES: Please have your invoice number when calling customer service. All returned goods must be unopened, with all security seals in place within 30 days, unless the products are defective. Order amount will be refunded minus a 20% restocking fee and shipping costs. Orders returned after 30 days will not be honored, except under special circumstances. This will be decided upon by management. Orders that are incorrectly placed with KOS Naturals, LLC, or placed in error, will be refunded for the full purchase price, less the shipping charge incurred by KOS Naturals, LLC. We recommend using UPS, FedEx, or some other form of insured mail for returns as we cannot be responsible for items that never make it back to our warehouse.
KOS Naturals, LLC Tel: 1 (833) 344-4567 By submitting this application you are agreeing to the above wholesale agreement.
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